Privacy policy

BOLD & GOLD STUDIOS
PRIVACY POLICY

Last Updated: 9th of June 2026

  1. INTRODUCTION

Bold & Gold Studios is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, subscribe to our newsletter, or otherwise interact with us.

  1. INFORMATION WE COLLECT

We may collect the following information:

Identity Information

  • Name

  • Billing address

  • Shipping address

Contact Information

  • Email address

  • Telephone number

Order Information

  • Products purchased

  • Order history

  • Payment information

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage information

Marketing Information

  • Newsletter subscription preferences

  • Communication preferences


  1. HOW WE COLLECT INFORMATION

Information may be collected when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact us through our website

  • Browse our website

  • Visit us for a piercing / fitting service in store

Certain technical information may be collected automatically through cookies and website technologies.

  1. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate regarding purchases

  • Prevent fraud and misuse

  • Improve our website and services

  • Send marketing communications where consent has been provided

  • Comply with legal obligations


  1. PAYMENT PROCESSING

Payments may be processed through third-party payment providers including:

  • Shopify Payments

  • Shop Pay

  • Clearpay

  • Credit and debit card processors supported by Shopify

We do not store complete payment card details on our servers.

Payment providers process information according to their own privacy policies and security procedures.

  1. EMAIL MARKETING

If you subscribe to our newsletter, your information may be processed through Mailchimp.

You may unsubscribe from marketing emails at any time using the unsubscribe link included within communications.

  1. SHARING INFORMATION

We do not sell personal information.

Information may be shared with trusted third parties where necessary to operate our business, including:

  • Shopify

  • Mailchimp

  • Payment providers

  • Delivery providers

  • Professional advisers where legally required

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

  1. SECURITY

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.

  1. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of information

  • Restrict certain processing activities

  • Object to certain processing activities

  • Withdraw marketing consent

Requests may be submitted through our website contact form.

  1. COOKIES

Our website may use cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience.

You may manage cookie preferences through your browser settings, and can additionally be found within the Terms and Policies menu at the bottom of the page.

  1. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

  1. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Any updates will be published on this page.

  1. CONTACT

Questions regarding this Privacy Policy may be submitted through our website contact form.